At 3KDyn, we want returns to be straightforward. This page explains our standard return process and how statutory consumer rights apply. Nothing in this policy limits rights that cannot be waived under applicable law.
14-Day Return Window
You may notify us that you want to return an item within 14 days of receiving it. You do not need to give a reason when a statutory right of withdrawal applies.
For our standard return policy, items should be returned in the same condition in which they were received. Customers exercising a statutory right of withdrawal may inspect an item only as reasonably necessary to establish its nature, characteristics, and function. Where permitted by law, a deduction may be made for diminished value caused by handling beyond what is necessary for that assessment.
How to Request a Return or Withdraw
You can start a return through your 3KDyn customer account or contact us at info@3kdyn.com with your order number.
Please contact us before shipping an item back so we can provide the correct return address and instructions. Where applicable law gives you a statutory right of withdrawal, exercising that right does not depend on our prior approval.
EU and EEA customers can also review our Right of Withdrawal page.
Return Shipping
- For a change-of-mind return, the customer is generally responsible for the direct return shipping cost unless we offer otherwise or applicable law requires us to cover it.
- If an item is defective, damaged when delivered, or incorrect, 3KDyn will cover reasonable return shipping costs where required.
- The correct return address can differ from the address shown on the parcel and may be located in another country. Please wait for return instructions before shipping the item.
Refunds
For returns under our standard return policy, we issue an approved refund to the original payment method after the returned item has been received and reviewed.
Where a statutory right of withdrawal applies, we will make the reimbursement required by applicable law without undue delay. Where EU or EEA withdrawal rules apply, reimbursement is made no later than 14 days after we are informed of the withdrawal. We may withhold reimbursement until we have received the goods back or you provide evidence that they were sent back, whichever occurs first. Where required by law, reimbursement also includes the cost of the least expensive standard delivery option offered for the original order.
After we issue a refund, your bank or payment provider may need additional time to post it to your account.
Exceptions
Some items can be excluded from a voluntary return policy or statutory right of withdrawal where applicable law permits. Examples can include:
- Goods made to your specifications or clearly personalized.
- Sealed goods that are not suitable for return for genuine health-protection or hygiene reasons after the seal has been broken following delivery.
- Items clearly marked final sale where local law permits that restriction. Discounted or clearance pricing does not remove any statutory rights that apply to the purchase.
For intimate products such as underwear or swimwear, any hygiene-related exception is applied only where the item meets the legal conditions for that exception. It is not a blanket exclusion of all underwear or swimwear returns.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, is incorrect, or develops a fault, contact us as soon as reasonably possible at info@3kdyn.com. Include your order number and photos when they are useful for showing the issue.
Rights relating to defective goods are separate from the 14-day change-of-mind return period. For consumers protected by Swedish consumer law, an original defect can generally be complained about for up to three years after purchase. Customers in other jurisdictions may have equal or additional mandatory rights.
Need Help?
If you have questions about a return, withdrawal, or defective item, contact us at info@3kdyn.com or use our Contact Us page.